Patron Welfare Facility

One Care

The One Care Facility focuses on event patrons at an individual basis, focusing on harm minimisation and mental and physical wellness. We believe that everyOne should be having the time of their lives at while they are at concerts/festivals/events.

One on One

One Care uses a holistic approach when caring for patrons (or event staff) who are experiencing crisis, trauma and loss. Our Carers come from a person-centred approach and find out what each person needs using the core elements of Psychological First Aid, to feel safer and more secure than when they first were bought into the facility. Part of the service is ensuring the space we operate in is a comfortable sanctuary by fitting it out with the appropriate décor and furnishings.


Our staff and volunteers have a wealth of knowledge and experience when working with patrons who may present with some of the following issues:

• Alcohol and other drugs - AOD (including prescription medication) • Sexual violence and abuse • Domestic violence and abuse • Underage AOD • Lost children • Lost friends (and campsite for the multi day festivals) • Lost or stolen items – phones, keys, wallets, purses.

Our team has an eclectic mix of people who come together on a regular basis to get training and debriefing on the best practices to use when out on the field. Some of the qualifications that our team have are:

• Counsellor • Sexologist • Social worker • AOD worker • Community services • Doctor – General Practitioner • Nurse

To support the patrons that come into the facilities our team also have the following combination of certifications and licences in the following areas:

• Senior First Aid • Mental Health First Aid • Psychological First Aid • Master Practitioner and Teacher of Reiki • Magnified Healing™ Teacher • Diploma in Aromatherapy • Diploma in Tantra • Acceptance and Commitment Therapy • Certificate 2 & 3 in Security – Current security licences • Working With Children’s Check (VIC) • Certificate in Hypnotherapy • DV Alert (Recognise and respond appropriately to domestic and family violence) • Meditation Teachers Training • Mindfulness Master Practitioner • Practitioner of Neuro-Linguistic Programming • Responsible Service of Alcohol Program • Therapeutic Art Diploma • Drug Related First Aid at Events – ‘A’ Training • Heart Radiant Women Facilitator Training • Crystal Therapy Healing